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For information about supplying your products and services to Wilmar Sugar Australia, please read the information below.

General information

  • New Supplier
    If you would like to engage with Wilmar to become a supplier of goods or services, please follow the link below.

  • Supplier Code
    All Wilmar suppliers are required to comply with our Supplier Code. Suppliers must ensure there is no exploitation of peoples’ rights within their operations, and respect the natural environment and local communities.

  • Purchase Order Terms and Conditions
    Wilmar has standard Purchase Order Terms and Conditions that we require suppliers to accept without alteration.
    Please note: Suppliers are not to commence any work on a Wilmar site until they have a valid Purchase Order.


  • Supplier Credit Application information
    We do not complete supplier credit applications. Please use the below information to complete your credit application and set Wilmar up as a customer.

  • Accounts payable
    All invoices are to be sent to Wilmar's Accounts Payable department for processing and must be in a PDF format with the Purchase Order number clearly displayed. Invoices without a valid Purchase Order number may be rejected. Invoices may only be rendered on or after delivery or performance of the relevant deliverables.

    As invoice attachments are system processed, only one invoice can be attached per email and the invoice must be the first document attached to the email. Multiple invoice attachments will result in only the first invoice being processed automatically and processing of the other invoices may be delayed. Please do not send multiple copies of invoices.

    Invoices should be sent to au.apinv@my.wilmar-intl.com. For any queries, please contact au.apquery@my.wilmar-intl.com or call 1800 778 863 (9:00am to 6:00 pm AEDST).

  • Site induction process
    It is a condition of entry to any Wilmar site that your company has been registered and is compliant in the Rapid Induct contractor management system. All contractor employees attending site should be registered in Rapid Induct. Prior to entry to site, they will need to be compliant for the standard online induction, complete additional induction courses as required to be competent to meet the scope of works, have a validated license register, and complete a site-specific induction. Failure to meet these requirements will result in refusal of site access.

    Registration occurs by contacting your Wilmar site contact who will determine your contractor type and add you as a new contractor. Once added and approved, you will be able to secure credits for your employees to be inducted and access Wilmar sites. Added employees will automatically receive an invitation to their listed email address to complete the required Wilmar inductions.

    If you have any issues, please contact the Rapid Support Team on 1800 307 595.

    The Wilmar Rapid Induct Administrator can be contacted via email at WilmarRapidAdmin@au.wilmar-intl.com.

    Please note there will be Rapid Induct administration costs associated with online inductions.


  • Updating your supplier details
    To update your business details, please email the information to Vendor.Master@wilmar.com.au

  • Corporate Governance
    Wilmar International Limited continually seeks to uphold a high standard of corporate governance to safeguard the interests of all its stakeholders.