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If you’re interested in becoming a Wilmar BioEthanol customer, please review the information below. 

For any questions, please contact our customer service team on 1800 819 618 from Australia, or +61 3 9235 4850 from New Zealand. You can also send us a message via our online contact form.

Information for customers

  • Orders

    To place an order, please contact our customer service team on 1800 819 618 or use our online contact form. If you don’t receive a confirmation of your order following lodgement, please contact us so that we can ensure your order has been successful.

    Our customer service team can also provide you with more information about order lead times, rush orders, cancellations, ATO excise information and special use tariff concessions.

     

  • Delivery and payment

    We are able to offer orders in various sizes from pails to bulk tankers, and despatch and invoice to meet customers’ delivery requirements. 

    If you have specific delivery or payment needs , our customer service team can provide more information regarding unloading times, delivery documentation and collection, invoicing, payment and credit terms.  You can contact our customer service team on 1800 819 618 or via the online contact form.

     

  • SDS and certifications

    For safety data sheet (SDS) and certification information please contact our customer service team on 1800 819 618 or via the online contact form.

    Some of our safety data sheets can be found by clicking here

    If the SDS for the product you require isn’t published online, please contact our customer service team on 1800 819 618 or via the online contact form.

  • Terms and conditions

    See our Wilmar BioEthanol Standard Terms and Conditions.

    If you have any questions, please contact our customer service team on 1800 819 618 or via the online contact form.

  • Product shelf life statement